SurpriseMall Purchase Protection

SurpriseMall Purchase Protection

1.Shop Confidently with SurpriseMall Purchase Protection Program

Get a full refund if your item can't be delivered, arrives damaged, or isn't as described. You may be asked to send the item back before your refund can be issued.

2.SurpriseMall Purchase Protection Program

Easily get help in the rare case that something goes wrong when shopping from a small business

3.What's eligible for SurpriseMall Purchase Protection Program

Your order doesn't match the item descriptions or photos

Your item arrived damaged

Your item couldn't be delivered, arrived late, or was lost in transit

4. We've got your back if something goes wrong. Here's how it works:

I. File a Return

Select the item(s) you would like to return on “Your orders” page and click the "Return/other help" button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.

II. Print the Return Label

Click "Print" to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest DHL Parcel! The first return for EVERY order is free! Any item(s) in their original condition are eligible for a full refund within 90 days of purchase. To avoid additional shipping costs and minimize the environmental impact of multiple returns, we suggest that you select the items you wish to return together. Please send the package within 14 days after you submit your return.

IV.Get Refunded

If your order is eligible for SurpriseMall Purchase Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your SurpriseMall credit or your original payment method. You will receive a confirmation when the refund is done.